Refund policy

Standard Policy

Final Sale: No returns, refunds, or exchanges are accepted on edible products.
Gift Cards: All gift card sales are final and non-refundable.
Cancellations: Orders can only be cancelled before a shipping label is generated.

Carrier Responsibility: Once shipped, the carrier (UPS/USPS) is responsible for melted candy, tampered packages, or "delivered" items that are missing.
48-Hour Reporting Window: Any issues or missing items must be reported within 48 hours of the delivery timestamp.
Insured Packages: If you purchased package protection, you may File a Claim Here for product costs.
Uninsured Packages: By declining protection, the customer assumes all responsibility for lost, stolen, or damaged items.

Address Accuracy: We do not offer refunds for packages sent to an incorrect address provided at checkout.
Reshipping: If a package is returned to us, the customer must cover the shipping costs to have it sent to a corrected address.
International Fees: Customers are responsible for all taxes, duties, and customs fees incurred upon delivery.