Return & Refunds Policy

 

• NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR ANY DAMAGES TOWARDS THE PACKAGE, for ex. candy opened, candy melted, or if item is "delivered" but you haven't received the package, etc. unless you have package protection in which case we will resend one time. If the package is returned due to incorrect shipping address, please speak to our customer service at support@silkygem.com.

• There are no refunds or exchanges given for edible products - all sales are final. Any issues with packages in shipping need to be handled with the shipper. Once your order leaves our hands, we do not take responsibility for lost or damaged items or packages. 

• We are not responsible and will not refund for lost or damaged packages you will need to contact your local postal service or if you purchased package protection and have an issue please visit REFUND POLICY  and file a claim or contact customer support at support@silkygem.com

•  You can request a cancellation for a full refund for your order, provided that a shipping label has not been generated or the order has not been dispatched. Please note that once a shipping label has been created, canceling the order becomes challenging, as the label is already in the queue for USPS. No exceptions. 

**If you qualify for a replacement, that replacement must be the equivalent to your original order. No substitutions.

• •  Please see Our Policy Page for more information
  •  We cannot accept liability for allergic reactions, and we are unable to guarantee the exclusion of specific flavors from our collections.
  • Please be aware that cross contaminations can occur. We are not a nut free facility. 

 Please reach out to customer support directly if you have questions regarding our policies at support@silkygem.com 

Unfortunately, we cannot accept returns on sale items or gift cards.