NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR ANY DAMAGES TOWARDS THE PACKAGE, for ex. candy opened, candy melted, incorrect delivery address, if item is "delivered" but you haven't received the package, etc.
There are no refunds or exchanges given for edible products - all sales are final. Any issues with packages in shipping need to be handled with the shipper. Once your order leaves our hands, we do not take responsibility for lost or damaged items or packages.
Pick-up may be optional for local orders in the Maryland/Montgomery area. To arrange a pick-up, please contact me for availability before placing your order. If available, you will be given a code to remove shipping costs at check-out.
We are not responsible and will not refund for lost or damaged packages you will need to contact your local postal service or if you purchased package protection and have an issue visit https://claims.route.com/. Please see Our Policy Page for more information
COVID SHIPPING UPDATE: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays and it is out of our control. Your package may be held by the carrier for delivery at a later date or take several days longer than normal. Unfortunately, we have no control over this, thank you for your patience and support during these crazy times!
You can always contact us for any return questions at email@example.com.
Unfortunately, we cannot accept returns on sale items or gift cards.