Return & Refunds Policy

NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR ANY DAMAGES TOWARDS THE PACKAGE, for ex. candy opened, candy melted, or if item is "delivered" but you haven't received the package, etc. unless you have package protection in which case we will resend one time. If the package is returned due to incorrect shipping address, please speak to our customer service at support@silkygem.com.

There are no refunds or exchanges given for edible products - all sales are final. Any issues with packages in shipping need to be handled with the shipper. Once your order leaves our hands, we do not take responsibility for lost or damaged items or packages.
We are not responsible and will not refund for lost or damaged packages you will need to contact your local postal service or if you purchased package protection and have an issue please visit REFUND POLICY and file a claim or contact customer support at support@silkygem.com
You can request a full refund for your order, provided that a shipping label has not been generated or the order has not been dispatched. Please note that once a shipping label has been created, canceling the order becomes challenging, as the label is already in the queue for USPS. In such cases, we can only process a refund equivalent to 80% of your total purchase amount.
If you qualify for a replacement, that replacement must be the equivalent to your original order. No substitutions.
Please see Our Policy Page for more information

COVID SHIPPING UPDATE: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays and it is out of our control. Your package may be held by the carrier for delivery at a later date or take several days longer than normal. Unfortunately, we have no control over this, thank you for your patience and support during these crazy times!

You can always contact us for any return questions at support@silkygem.com.

Unfortunately, we cannot accept returns on sale items or gift cards.