FAQs


*When will I get my order?

Processing time is 7-10 days not including holidays and weekends. Once it’s handed over to the postal service, it can take 3-7 days depending on your location. International shipping can take 2-6 weeks.

*Why does processing take so long?

Processing takes anywhere from 7-10  days. All of our candies are handmade, hand cut and hand packaged. Weekends and holidays are not business days. Please allow us time to process your package.

*How long is the shelf life?

Our candies can last up to a year in a cool, dry location. Refrigeration is not needed or recommended.

*Can I get nutrition information?

Nutrition information is provided on our site on each box description page.

*Can I return my order for a refund?

No. Since this is a food item; we cannot exchange edible products. Any damage in shipping should be handled with the shipper. Once we send your item out, we have no responsibility for damaged or lost items. Packages returned to us for insufficient address will incur additional handling and shipping fees.

*Has my order shipped?

We provide tracking information with each order to the email address provided to us. Any questions regarding such matters should be directed to support@silkygem.com. We do not handle these matters on any of our social media platforms.