Crystal Candy FAQs | Sour Candy, Ingredients, Storage & Shipping

Have questions about edible crystal candy? Find answers about our textures, sour candy, ingredients, shipping, and caring for your Silky Gem treats. For exact product ingredients and availability, always refer to the individual product page.

What is crystal candy?

Crystal candy is edible candy made to look like colorful gems. Silky Gem crystal candies are known for their jewel-like appearance, crisp outer texture, and softer center. Textures and fillings vary by product. Explore our edible crystal candy collection.

What is kohakutou crystal candy?

Kohakutou is a Japanese-style crystal candy often associated with a crunchy outer shell and a softer, jelly-like center. Silky Gem offers its own colorful crystal candy creations, with individual flavors and styles described on each product listing.

What does crystal candy taste like?

The taste depends on the flavor and coating. Some are sweet and fruity, while others feature tangy sour coatings, dips, or filled centers. Explore our sour crystal candy and sour bites for tart flavors.

What is sour crystal candy?

Sour crystal candy combines the distinctive appearance and texture of crystal candy with a tart flavor or sour coating. Browse Sour Bites, Xtreme Sour candy, and Sizzle Glitter sour dips to find your favorite style.

How should I store crystal candy?

Follow the storage instructions on the individual product. Keep your candy away from excessive moisture and humidity. Our storage and product-care guidance explains how to protect the texture.

Why does my crystal candy feel sticky or softer than expected?

Humidity, temperature shifts, and sour coatings can change the feel of the candy. Sour-coated varieties may have a softer, more delicate crunch than classic crystal candy. See our texture and storage guidance before taking any steps to alter the texture.

Is all Silky Gem crystal candy vegan or gluten-free?

No single ingredient or dietary claim applies to every item. Ingredients differ among flavors, collections, and filled products. Check each item's current ingredient and allergen information before ordering.

Does Silky Gem candy contain allergens?

Our products are made in a facility that processes pistachios, and some collections contain dairy. Read the specific product listing and our allergy information, especially if you have food allergies.

How long does Silky Gem shipping take?

Once handed to the carrier, domestic U.S. delivery generally takes 3–10 business days according to our posted shipping guidance. Processing time and individual orders can vary. Review our shipping policy for current details.

What is the Insider Box?

The Silky Gem Insider Box is a monthly selection of candy. The assortment, price, and availability may change by release; the product page has the latest details.

Can I return or exchange edible crystal candy?

Our posted return and refund policy states that edible products are final sale. Review the policy and contact support with any order concerns.

Is crystal candy suitable for young children?

Our crystal candy may have sharp edges and is not recommended for children younger than six. For other safety notes, consult our important product information.

Can I choose my own crystal candy flavors?

Some assortments come with preselected flavors, but you can shop individual flavors or build your own bundle from eligible products. See each product listing for current flavor options and availability.

Why has my Silky Gem order not shipped yet?

Our crystal candies go through a production and drying process before shipping. Processing times and carrier transit times are separate and may vary with order volume and product availability. See the current shipping information and your order confirmation for details.

Can I change or cancel my crystal candy order?

Contact Silky Gem support as soon as possible with your order details. Changes or cancellations may be possible before fulfillment, but cannot be guaranteed after the order has shipped. Review the cancellation policy.

How can I track my Silky Gem candy order?

Once your order ships, check your shipping confirmation for the carrier tracking link. If tracking is missing or your order hasn't progressed, contact customer support and provide your order number.

What should I do if my Silky Gem candy arrives damaged?

Contact our support team promptly with the order number and photographs of the packaging and product. Any available remedy depends on the order circumstances and the published refund and shipping-protection terms.

Still have questions? Visit our contact page or the Silky Gem Help Center.